LG 2in1 Ventless Washer Dryer Not Drying (in time-lapse) Review

13433
Published on May 13 ,2015 by K1

This is a brand new LG two in one washer/Dryer bought in March 2015 that could not dry right out of box.

We bought this through Home Depot in Vancouver, BC, Canada

After 6 hours we were able to get a load dry. We are hoping it's simply malfunctioning, but we have not been able to get an estimate from LG how much a half dryer load (one quarter of the max washing load) is meant to take.

Is 6 hours dry time normal for this machine ? NO
We eventually got it replaced after showing LG this video (more than three months after we first brought it to their attention)
BY FAR the worst customer service we've ever dealt with, their 'Execute Team' were only willing to help after we made this video. We will not be repeat customers.

Category Tag

10 comments

  • Charles Tomberlin
    Charles Tomberlin 2 months ago 4704

    welcome

    Reply
  • Danielle Sevic
    Danielle Sevic 2 months ago 4328

    Also I would like to add I assembled my washing mashine MYSELF i specifically had the delivery and installation men leave the machine IN THE BOX and I installed it and assembled it myself

    Reply
  • Danielle Sevic
    Danielle Sevic 2 months ago 4156

    I just bought a 2.3cu.ft lg washer/dryer similar to this machine, I HAVE NO PROBLEMS AT ALL with the drying cycle. Becuz it DOES use steam and cold water to condense water and dry clothes maybe this guy doesnt have the cold water hooked up? Ive been using my washing machine for 3mnths now and I LOVE IT!

    Reply
  • Buddy B
    Buddy B 3 months ago 4409

    Thank you. Would you recommend me getting the store warranty or is the warranty under the company sufficient. I think the store warranty is a scam. what do yOu think

    Reply
  • Buddy B
    Buddy B 3 months ago 4126

    Hello can you tell me who was there company that came and replaced the machine. was it LG or home depot. Thank you

    Reply
  • Jon Schuck
    Jon Schuck 4 months ago 5325

    I have a similar/smaller model. My machine dries just fine, BUT, yea I need to service it every 6 mths or so and clean out the lint from the internal baffles. If everything is clean, something is wrong, probably the sensor.

    Reply
  • A philly215
    A philly215 4 months ago 3943

    so this is not worth buying

    Reply
  • karen thorne
    karen thorne 5 months ago 4041

    I was told it could take up to 4-5 hours to do a wash and dry cycle.

    Reply
  • Kelly Dolan
    Kelly Dolan 5 months ago 1726

    You select dry and keep pushing the button until it reads "more". When you do that, it should take anywhere between 3 1/2 to 4 hours. It uses a condenser, which needs a cold rinse in order to dry the clothes. What's clearly abnormal is you....you should have read your manual.

    Reply
  • Gregg Rusnak
    Gregg Rusnak 5 months ago 0053

    I was going to say Clean the Lint trap, However it wouldn't dry out of the box, There is obviously something wrong with the Machine. It may have been a Machine that was ASSEMBLED on a Monday Morning, After a weekend of Partying.  However Home Depot Customer Service SUCKS pretty much in Both The USA and Canada.

    Reply

Add your comment

Your email address will not be published.